Returns & Refunds
Returns & Refunds
Thank you for shopping with Luvoskin. We want you to feel confident when ordering from our store. This policy explains how returns, refunds, damaged items, and order issues are handled.
Return Eligibility
Eligible items may be returned within 30 days of delivery.
To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging and included accessories.
For health, beauty, and personal-care reasons, certain items may not be eligible for return once opened, used, worn, or removed from sealed packaging.
Non-Returnable Items
The following items may not be eligible for return:
Opened or used beauty tools
Personal-care items that have been used or removed from sealed packaging
Items damaged by misuse, improper handling, or normal wear
Final sale or clearance items, if marked as final sale
Gift cards
How To Start A Return
To request a return, contact us at:
Email: support@luvoskin.com
Please include:
Your order number
The email address used at checkout
The item you want to return
The reason for your return request
Photos, if the item arrived damaged or incorrect
Our support team will review your request and provide next steps if the item is eligible.
Please do not send items back without contacting us first.
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless required by law or unless the return is due to our error.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@luvoskin.com.
Include your order number and clear photos of the item, packaging, and issue. We will review the case and help with the next steps.
Refunds
Once an eligible returned item is received and inspected, we will notify you of the refund status.
If approved, your refund will be issued to the original payment method. Please allow time for your bank, card provider, or payment processor to complete the refund.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@luvoskin.com.
We cannot guarantee cancellation once an order has been processed, packed, or shipped.
Contact Us
For return or refund questions, contact us at:
Email: support@luvoskin.com
Phone: 346-805-2209
Business Address:
7223 Foxside LN.
Humble, Texas 77338