FAQ

Shipping & Delivery

How long will my order take to arrive?

We ship worldwide with a maximum delivery window of 10 business days, no matter where your item ships from. We disclose the exact shipping time on every product page under "Honest Shipping" — no vague promises, just the real timeline.

Is shipping really free?

Yes. Every order ships free worldwide, with no hidden fees added at checkout or on delivery.

Do you ship internationally?

Yes, we ship to customers around the world. Delivery times may vary slightly by region, but we never exceed our 10-business-day promise.

Can I track my order?

Yes. Once your order ships, you'll receive a tracking number by email so you can follow its journey to your door.

Orders & Returns

What is the 30-Day Routine Promise?

We want your product to actually work for you. If it's not fitting into your routine within 30 days, reach out and we'll help make it right — because we stand behind what we sell.

How do I return or exchange an item?

Contact us through our Contact page within 30 days of delivery, and we'll walk you through the process. See our full Refund Policy for complete details.

Can I change or cancel my order after placing it?

If your order hasn't shipped yet, reach out right away and we'll do our best to accommodate changes or cancellations.

Product Quality & Sourcing

Why should I trust Luvoskin's product quality?

Every product we carry goes through a rigorous vetting process before it earns a place in our store — we reject anything that relies on hype instead of real results. Learn more on our Our Standards page.

Do your red light therapy products have real specifications?

Yes. We only list actual wavelength numbers (in nanometers) for every red light therapy product — never vague marketing language like "multi-wavelength" without the data to back it up.

Are your products tested or clinically proven?

We do not make medical or treatment claims about any of our products. Our tools are designed to support your self-care routine, and all specifications listed are accurate and verifiable.

Product Care & Usage

How do I use my new product?

Every product page includes a "How to Use" section with step-by-step guidance specific to that item. If you still have questions after checking there, contact us and we'll help directly.

How do I clean and maintain my device?

Care instructions vary by product and are listed in the "Specifications" section on each product page. Following these will help your tool last as long as possible.